First and foremost, refurbished is a promise of quality for us. And we are certain that refurbished technology definitely deserves a higher status than overpriced new goods. Not only because of the many advantages for you, but above all because of the enormous savings in resources. Unlike used products, however, our devices also undergo full testing and our bar is extremely high even for the smallest details - from A for battery to Z for delivery. We stand by our promise of quality.

#goodtoknow: Many of our devices do not even have to go through the complete refurbished process, as they are never-used returns or demoware. This means that you get a brand new device at the best price!If you would like to find out more about the advantages of "refurbished" and what is behind the renewal process, then you canhereget smart.

Our logistics team usually needs no more than 12 working hours to prepare your package for shipping. We then hand everything over to DHL, well packaged and secured for transport. We do our best every day to ensure that you have your delivery in your hands asap. How long it actually takes depends on the shipping service provider. Shipping usually takes no longer than 1-3 days.

Ouch, that wasn't what we had planned, of course! Even though we are e-commerce professionals with several thousand shipments a day, our trained team can still make mistakes. What options do you have now?

1. Do you like what you are holding in your hands and would like to keep it? We are happy! In this case, we will give you a credit for the difference in price compared to the original condition. This way, you are helping us to avoid unnecessary shipping and keep our ecological footprint as small as possible.

2. Would you rather have what you actually ordered? Then send the device back to us free of charge and we will take care of the rest. Important: In both cases, we ask you to contact our customer service department about this.

You should know this in advance: All devices are 100% functional and only differ visually from each other. We at Janado do not like unpleasant surprises. This is exactly why we have developed a transparent rating system. You can find the details and example images on our homepage as well as on ourrefurbished pageIf you are still unsure, simply contact our customer service, who will be happy to advise you.

All batteries in the devices have at least 80% of their original battery capacity.

You have mail!

You will receive the invoice for your order from us via email to the email address you provided. You can also find a detailed overview of your orders in your customer account (if available).

Theoretically yes, practically too..
but only if we have not yet dispatched your goods. In such a case, please contact our customer service as soon as possible and we will see what is possible.

If your order is already on its way to you, we ask you to refuse to accept the package or to ask us to provide you with a return label. As soon as your package arrives back at our logistics center, we will refund your purchase contract.

Shipments within Germany are free of charge for you! You can find further information on our page for Payment and Shipping.

This depends on the shipping service provider. After receipt of payment, we will prepare your package for dispatch by the next day at the latest. However, shipping usually takes 1-3 working days.

Houston we got a problem…but don’t panic! Check in advance where your package is using the tracking link we provide. If your package hasn’t moved for several days and you don’t really understand the information, contact us on 0211 97532701 or by email toservice@janado.deWe will then take care of the rest and keep you updated on how we proceed.

It's very simple. To track your delivery, use the DHL tracking link that we sent you by email.

Our logistics team usually needs no more than 12 working hours to prepare your package for shipping. We then hand everything over to DHL, well packaged and secured for transport. We do our best every day to ensure that you have your delivery in your hands as soon as possible.

Sky is the limit! Ok, all jokes aside…to get an overview of the countries we currently ship our packages to, look at Payment and Shipping after!

We are so sorry… but unfortunately that is not possible. If you are unable to receive the package, the carrier will hand it over to us again. In this case, we will refund you the full purchase price. In this case, you would have to place the order again. #allgoodthingscomeintwo

Unfortunately, collection from our location is currently not possible.

Take a look at our job page for vacancies. If you don't find anything suitable, you can also send us an unsolicited application. We definitely still want your skills and maybe they'll give us a completely new idea!