JOIN THE JANADO CREW
We are a leading e-commerce company from Düsseldorf that professionally reconditions used electronics – right in the middle of the lively innovation and event location Areal Böhler. Since 2016, we have been giving high-quality technology such as smartphones, tablets and laptops a second life. We have successfully returned over a million devices to the economic cycle
If you are looking for a relaxed working environment and exciting challenges, then we are looking for you as:
TEAM LEADER IN CUSTOMER SERVICE - HEAD OF CUSTOMER SERVICE (m/f/d) in e-commerce / marketplaces
Immediately | Full-time & permanent | Düsseldorf (Heerdt)
HOW YOU CAN SUPPORT US WITH OUR IDEA
- You lead and manage our customer service team of currently seven employees, promote the development of employees, acquire new talent and create a motivating team atmosphere.
- You analyze, monitor and develop key performance indicators and create reports in list and presentation format.
- You handle escalation cases and manage fraud cases.
- You optimize our CRM system to continuously increase the team's performance.
- You maintain and expand our knowledge database and conduct quality training to ensure high quality standards within the team.
- What you don’t have to do, by the way, is actively sell our products – we are not a call center.
WHAT WE OFFER YOU
- Permanent employment
- Urban Sports Club or FitX membership
- Flexible working hours with flexitime & option to work from home on a daily basis
- "Friends & Family" employee discounts on our products
- Lots of creative freedom in a growing company with flat hierarchies in a booming industry
- A qualified supervisor who will support you with structured training and integration
- Modern, air-conditioned office at the inspiring event location Areal Böhler
- portafilter for the best coffee
- Fresh fruit every week
- Free parking directly in front of the office and good public transport connections
WHAT DISTINGUISHES YOU FOR THIS
- You have relevant professional experience in the context of online marketplaces, review platforms and payment providers.
- You are familiar with inventory management systems such as Plentymarkets.
- Initial management experience is an advantage, but this position also allows you to take the step into this management function if you have several years of relevant professional experience.
- Basic knowledge of key performance indicators in customer service is part of your expertise.
- You are an organizational talent with strong communication skills, a strong technical affinity and the ability to approach problems in a solution-oriented and analytical manner.
- Very good German and good English, both written and spoken, round off your profile.
DO 5 STARS MAKE YOU HAPPY?
Then send us your CV – we do not need a cover letter from you.
We look forward to seeing you!
Send us your application to:
karriere(at)janado.de
Application question(s):
Before you apply, we ask you to answer the following questions. If you do not answer the questions, we will unfortunately not be able to process your application.Relevant previous knowledge is essential for this position - a quick grasp of things alone is unfortunately not enough. Without this experience, it is not possible to complete tasks successfully. Thank you for your time and understanding!
Before you apply, we ask you to answer the following questions. If you do not answer the questions, we will unfortunately not be able to consider your application. Relevant previous knowledge is essential for this position - a quick comprehension alone is unfortunately not enough. Without this experience, it is not possible to successfully complete the tasks. Thank you for your time and understanding!
- Do you already have experience with online marketplaces such as Amazon, eBay or Kaufland? If so, which ones exactly?
- Have you ever used an inventory management system like Plentymarkets? If so, how intensively did you work with it?
- Are you familiar with review platforms and payment providers? Which ones have you perhaps already used or supported?
- Have you already gained some experience in managing employees?
- This position requires precise communication in German. Basic knowledge or just English is not enough. Can you communicate confidently and fluently in German?
