30 days free return

Not satisfied?

You have the right to return your goods within 30 daysIf you do not like the product or if it is defective, you have the right to return it free of charge. This applies from the day on which you or a third party designated by you receives the product. During this time, you do not need to state any reasons for the return.

Free return

If you would like to return your order, please fill out the form below and send it to us service@janado.de or call us at +49 211 97532701.

Sample form:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.

receive money

As soon as we have checked your return and it is a valid cancellation, the money will be refunded to you within 7 working daysThe refund will be made using the same method as the payment was made.