30 days free returns

Not satisfied?

You have the right to send your goods back free of charge within 30 days if you don't like it or it's defective . This applies from the day on which you or a third party named by you receives the goods. During this time there is no need to give reasons for the return.

Return free of charge

If you would like to return your order, please fill out the form below and send it to us at service@janado.de or call contact us at +49 211 97532701.

Sample form:

- I/we (*) hereby revoke the from contract concluded with me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Date

(*) Strike out what is not applicable.

Receive money

As soon as we have checked your return and it is a valid cancellation, the money will be sent to you within refunded within 7 working days. The refund will be made in the same way as the payment made.